Customer Help

How can we help?

FAQ

General

Are your products recyclable?

Yes! Actually, we want to do it for you. Please contact us at hello@seawoof.com) for a return label once you are finished with your items. We will disassemble them and make sure all components
get to the correct recycling plant.

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Is the packaging sustainable?

Yes, we are part Prana’s Responsible Packaging Movement and have committed to sustainable
packaging practices. We do not use any plastic and our mailer bags and boxes are made from FSC (Forest Stewardship Council) certified materials that meet
rigorous social and environmental standards.

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How do I clean my product?

Leashes, collars and harnesses are best washed by hand with a dab of
dish soap or laundry detergent. They can also be machine washed but we
recommend using a mesh bag to keep the hardware from snagging other items in the wash. Serious mud might need a light scrub with an old toothbrush. Hang
each piece to dry.

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Where are your products made?

Our leashes, collars and harnesses are made in Germany from Italian materials. The factory is woman-owned and meets Germany's high standards for worker's safety and compensation.

Our patchwork beds and toys are made by and in the USA.

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Do you need a special leash for big dogs?

While not mandatory, using a special leash for big dogs is recommended. Big dogs tend to have more strength and can pull harder, so a leash specifically designed for their size and strength can provide better control and durability. Look for heavy-duty leashes made of sturdy materials with strong hardware. For dogs over 75 pounds, we recommend the Seawoof Infinity collection. It's essential to choose a leash that suits your dog's needs and ensures both their safety and your ability to handle them effectively.

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What types of materials do you use?

All of our products are made from recycled or waste products.
The Eco-Artisan collection of dog collars and leashes is made from post-consumer
recycled plastic (R-PET) bottles collected in Italy and blended with cotton to make a strong, sustainable yarn. We use this yarn to make our webbing.

The Infinity Collection is made from fishing nets and carpet scraps (Nylon 6) that are remade into yarn. We use this yarn for our dog products but it’s also used to make apparel and home textiles.

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What's the sturdiest dog-leash available?

When it comes to sturdy dog leashes, several brands are known for their durability. The SeaWoof popular options are highly regarded for their strength and resilience. These leashes are designed to withstand the pulling force of large and strong dogs, providing reliable control and durability. However, it's important to note that even the sturdiest leash should be used with caution and proper handling to ensure the safety of both the dog and the owner.

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Is a retractable dog leash or a regular dog leash better?

The choice between a retractable dog leash and a regular dog leash depends on various factors and personal preferences.

Retractable leashes offer flexibility and extended range, allowing dogs to explore and roam while still on a leash. However, they can be less suitable for situations requiring close control, as the length and retraction mechanism can make it challenging to quickly reel in the dog if needed. Retractable leashes also require more careful handling to prevent tangling, injuries, or entanglement with people or objects.

Regular leashes, such as standard 4-6 foot nylon or leather leashes, provide consistent control and are generally more reliable for walking and training. They offer better maneuverability and responsiveness, making them suitable for crowded areas, obedience training, or situations requiring close proximity control.

Ultimately, the choice depends on your dog's behavior, training, the environment you'll be in, and your personal preferences. It may be beneficial to have both types of leashes on hand to suit different situations and needs.

Are retractable leashes ever the best choice for your dog?

What is the best dog leash that pets love?Why do big dog owners refuse to use harnesses?What is the best dog leash?How to train a giant breed dog not to pull on a leash?What are some good dog leashes for huskies?Is a harness better for walking big dogs?What are the different types of dog harnesses and leashes?What leash is best for a dog that pulls?

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What is the best dog leash that pets love?

The best dog leash that pets love can vary depending on the individual preferences of the dog. However, there are a few features and types of leashes that tend to be popular among dogs:

  1. Hands-Free Leashes: Hands-free leashes, such as waist belts or cross-body designs, allow dogs and owners to have a more interactive and enjoyable walking experience, giving dogs a sense of freedom while maintaining control.
  2. Bungee Leashes: Bungee leashes have a shock-absorbing feature that helps minimize sudden pulls or jerks, providing a more comfortable and enjoyable walking experience for dogs.
  3. Retractable Leashes: Some dogs enjoy the freedom of movement that retractable leashes offer, allowing them to explore their surroundings while still being under control.
  4. Soft and Padded Leashes: Leashes made from soft materials with padded handles offer a comfortable grip for owners and a pleasant feel for dogs during walks.

Remember, every dog is unique, so it's important to consider their specific needs, comfort, and behavior when choosing a leash. Observing your pet's reactions and preferences during walks can help you determine which leash they enjoy the most.

Why do big dog owners refuse to use harnesses?

What is the best dog leash?How to train a giant breed dog not to pull on a leash?What are some good dog leashes for huskies?Is a harness better for walking big dogs?What are the different types of dog harnesses and leashes?What leash is best for a dog that pulls?

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Ordering

What size should I buy?

The best dog leash depends on factors like the dog's size, behavior, training needs, and the owner's preferences for features like length, material, and handle design.

Can I cancel my order?

Yes, you can cancel your order anytime.

Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?